// BarryBlog //

A creative dumping ground for issues that interest me personally and professionally, with the thought they may interest you too. Issues such as the business of design, the design of business, the design of objects, design strategy, creative direction, innovation, creativity, thought leadership, observations, as well as recommendations, mid-century modern decorative arts and architecture, and the state of my thinking (and currently the state of my heart).

Friday, October 19, 2007

Automated Voicemail: Talk To A Human

Flabbergasted is a nice term to use to describe the feeling you get as you're being held hostage to a companies' automated voicemail. Public Utilities and mega corporations are no longer the only ones firing humans and employing these obnoxious systems. That's where the Gethuman 500 Database comes to play. It's an indispensable listing of major companies who have this crappy system and how you can circumvent these and go directly to a live human being. You see, the gethuman standard is a specification for how customer service phone systems and support should work. Wishful thinking perhaps. In the meantime, in addition to their 500, they also have some basic tips here.

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